What is our recovery process? First, we provide 24/7 emergency service. We immediately dispatch fire and water restoration experts to your home or business in Sullivan’s Island.

Spring rains, flooded basements, damage from faucets, toilet tanks, refrigerator ice maker hoses, water heater failure, small leaks, or burst pipes are all messy and stressful situations. We list the steps you need to take to prevent further damage and support you in this stressful situation until our water damage restoration company arrives:

1) Safety first! Turn off the power to the switch box

Never enter a room with standing water! Before traveling to a flood-affected area, turn off power to that area of ​​your home. Is there water on the floor or at the wall outlet? In this case, do not touch to avoid possible electric shock! After turning off the power, disconnect all electronic equipment to avoid electric shock.

2) Prevent further damage to the source of water damage

Find out where water is coming into your home and try to stop or minimize the flow. In the event of water damage due to an overflowing faucet, the faucet can be easily turned off. However, if your water pipe bursts, you must immediately shut off the water to your home and call a plumber immediately!

You may be able to clean and dry small areas affected by water damage, but large areas containing wet carpet and upholstery, wood, LVP or linoleum floors, drywall, and any other layers other than the surface that have suffered water damage (e.g. ceilings) – MUST wash and dry by a professional water damage restoration company.

3) Call a professional flood repair company and your insurance company

If the water damage is large, immediately contact a professional water damage repair company such as us. The sooner you can call flood repairers and have them delivered to your home, the sooner the repair process can begin.

When a restoration technician is on the way, your next call should be with your insurance company or agent. You can file a claim (if covered) and have your claim number ready when the restoration company arrives.

4) Take pictures of the affected area

Immediately photographing water damage and personal items will help you and your insurance company in the claims process. If possible, photograph water sources (where the water comes from), any areas affected by water, including walls and ceilings, wet carpets, electronics, permanently damaged items, and/or other items that you hope will be your insurance claim on file (if applicable).

5) Remove any light or moving objects

Remove any damaged materials, items, or furniture to make it easier for you or a water damage technician to begin the cleaning and drying process. Excess water can make objects very heavy. If you can’t move items like couches and chairs, leave them to a technician. Make sure your safety comes first!

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